Refund policy

We offer a smooth and transparent return process for all our customers.

Returns
You can request a return within 5 days of delivery. Items must be unused, in original packaging, and with all tags intact.

Non-returnable items

* Earrings (for hygiene reasons)
* Damaged due to misuse

Refunds
Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Exchanges
We allow exchanges for size or product defects only.

Damaged or wrong product
If you receive a damaged or incorrect item, contact us within 48 hours with photos.

Contact us
📧 palnya.official@gmail.com